My inspiring day at CWIN Child Helpline in Hetauda, Nepal

‘1098’ is the Child Helpline number in Nepal. CWIN runs six child helplines and a number of support homes and centres based throughout Nepal. The child helplines are located respectively in Kathmandu, Biratnagar, Hetauda, Nepalgunj, Pokhara and Dhangadhi.

In 2016 I visited the location in Hetauda where Mr. Jhabindra Gyanwali welcomed me and introduced me to the CWIN Child Helpline services in Nepal and Hetauda in particular.

A story by Poonam


In 2015 CWIN Child Helplines received 4,678 calls out of which 734 calls were made by children themselves and the remaining were made by adults on behalf of children.

Some major activities by CWIN Child Helplines include:

  1. Outreach about the Child Helpline number ‘1098’ in schools, relevant organisations, local and national newspapers and other media.
  2. Carrying out search operations for missing children in collaboration with the police, media, all other child helplines and human right organisations, social media etc.
  3. Re-establishing found children back into their families.
  4. Protecting child rights particularly in cases like (attempted) rape, physical and mental torture, abuse, child marriage etc.
  5. Emergency support to children affected by natural disasters.
  6. Legal support for children and adults seeking to support children.
  7. Medical support for children in emergency situations, like those living in extreme poverty or in communities with harmful practices.
  8. Child Rights trainings for students, teachers, civil society and government, focusing on ending child marriage and violence.
  9. Establishing and supporting child- and youth-led clubs.
  10. Coordination with government and relevant stakeholders on different programs concerning child protection and development.


Every child has the right to live their childhood as a child and they must be supported in all cases when their rights are violated. A child helpline is the best way to safely let children speak when they are in need. 

In 2015 CWIN Hetauda alone rescued hundreds of children from various abuse situations and unequal environments, an outtake of which is provided in the graph below.

My visit to CWIN in Hetauda helped me realise the necessity of child helplines to a greater extent. I felt much more informed and aware about the work of child helplines and very motivated to be more involved in their efforts. I requested to be included in future meetings on child rights issues where I believe my skills and knowledge can provide support.