Join our community of practice on call response!

February 2021

We are convening a Community of Practice to exchange knowledge on how child helplines can best identify and respond to the distresses faced by children and young people, particularly in the context of COVID-19. The focus of this Community of Practise will be children and youth counselling skills.

Child helplines are key in providing guidance and support to children and young people, especially during crisis situations. During the Covid-19 pandemic, Child Helplines have experienced a surge of calls from children in need of support.  As a result of lockdown conditions and social distancing a number of services directed at children are less or no longer available. In many countries, schools have been closed and children are obliged to stay at home. This has reportedly led to an increase in poverty, domestic violence and sexual violence perpetrated against children. In this context, the ability to listen to, understand and respond empathetically to a child’s experience can make a tremendous difference. 

This event will be hosted online, for English-speakers, on the 3rd and 4th of March 

For more information on what to expect from this Community of Practice, and how to register your interest, click on the Participants’ Guide below.


This activity is part of the Voices in Eastern and Southern Africa during Covid-19 (VESAC) project, which has been funded by Tides Foundation with the support of the Impact Fund.