Peer Exchange: How to Integrate New Data Categories hosted by NSPCC/ Childline, London on 8 & 9 June

On 8 & 9 June 2017, child helplines, experts and Child Helpline International staff will gather in London to exchange experiences and expertise on data collection.  NSPCC/Childline UK is our hospitable host for this important exchange.

Why do children and young people call child helplines?  Each member of our network collects these data, and a window is opened on the lives of our children.  Of course, the reasons evolve over time, as children and young people are exposed to new situations. Digital safety and the use and abuse of communications technologies are topics that affect children’s lives every day.

The objective of this Peer Exchange is to provide the opportunity to four members to share their experience on integrating new terminologies into their data collection, with a specific focus on Child Online Protection (COP).

In this increasingly connected digital age, innovative new technologies are transforming the lives of an ever increasing proportion of the world population. According to the International Telecommunications Union (ITU), in 2015, 3.2 billon people are using the Internet and there are now 7 billon mobile phone subscribers worldwide.

Key beneficiaries of the digital revolution are children and young people.  Along with the undoubted benefits, however, come risks.  Child helplines need to be up to date on child online protection, and they need to build their capacity to tackle child online abuse and exploitation.

Child helplines need…to build their capacity to tackle child online abuse and exploitation.

The Peer Exchange will focus on the following areas:

  • Review the Glossary on Child Online Protection used for collecting data on contacts; and,
  • Develop a training module for child helpline staff, from management to call responders, on data capture, collection, and analysis of contacts received on child online abuse and exploitation

Starting from the Luxembourg Guidelines and the GSMA Guidelines, participants in the exchange will discuss how to increase the quality of their data collection by adopting standard, internationally accepted terminologies and providing relevant examples to complement their glossary of terms.

Child helpline members participating in the Peer Exchange will be asked to conduct a similar training in their own child helpline and evaluate the use of the lessons learnt on their daily work. The feedback collected in the Peer Exchange and the trainings at the local child helpline level will evolve into a Toolkit on Best Practices on Introducing New Terminologies to Child Helpline Staff.

Both outcomes – the Glossary and Toolkit, will be presented at the 2017 European Regional Consultation which will be held in Brussels during the week of the 16th of October.


A highlight of this event is the presence throughout of a representative of our Youth Advisory Council.  She/he will participate actively, side by side with child helpline practioners..

Sharing case studies and first-hand experiences among child helplines is where learning happens.