PRESS RELEASE: Knowledge-Sharing Through eLearning Modules

How can our child helplines learn from each other about inclusive practice?

The collection and sharing of knowledge is at the core of our “WeListen” project on inclusive practice. As part of this project, we are creating interactive eLearning modules for our child helpline members.

In 2019, we launched two eLearning modules: one on inclusive practice and one on support for LGBTQI+ children and young people. We’ll be launching a third module on children in migration and their interaction with child helplines in 2020.

Our knowledge flow cycle

It’s extremely important that all the resources we produce are directly relevant to the work of child helplines. Therefore, the learning process begins with listening to our members who are experts in their fields.

Some of our members have exceptional knowledge in how to support young LGBTQI+ people coming out to their parents. Some have years of experience in striking up effective partnerships for good support systems for children in migration. Other members have great insight into what technology to use to make sure that children with disabilities can express themselves. And some have excellent cultural knowledge to cater for the support needs for the diversities of children in their country.

So, how do we collect and share all this knowledge between our members in the best way?

In the WeListen project, we begin the knowledge cycle with Communities of Practice. The participating members and experts define and discuss the issues they are facing in relation to particularly vulnerable groups of children and young people, and then use their expertise to find solutions to these issues. We can extract good practices from this.

Next, we take this highly relevant technical and practical information and fill in any missing information with research and content from expert organisations. We work with our child helplines to review and comment on content, and package it into an eLearning format that is accessible on all levels by a child helpline organisation. Through careful evaluation, we understand what works and what’s missing, to inform future learning activities.

Through this approach we make sure that the resources that we share with our members are relevant, practical and useful in the daily work of child helplines.

Additional resources:

Read more about the Community of Practice on LGBTQI+ children and young people here, and the resulting good practices which followed.

Here are the recommended good practices on supporting children in migration.

This project is funded by the European Union’s Rights, Equality and Citizenship Programme (REC 2014-2020). The content of this article represents only the views of the author and is his/her sole responsibility. The European Commission does not accept any responsibility for use that may be made of the information it contains.