The Role of Child Helplines in Emergencies

Guidelines on operating a child helpline in emergency areas

How can we best protect children in times of emergency?

This practical guide is intended as a resource for our members. Its aim is to provide practical and useful tools to enhance preparedness for child helplines in times of emergency. The guide offers good practices on preparedness and development of a contingency plan and also captures the main principles and practices on crisis counselling and intervention.

Download the document in: English, Arabic, French, Spanish.