From how to build a child helpline to how to keep children safe and happy online, here are some great practical toolkits and manuals for you.

Counselling Young People by Telephone

Between October 2011 and October 2012, Kids Help Phone Canada developed and then pilot-tested an outcome-focused evaluation framework for their telephone counseling services.

Live Chat Counselling Pilot

What do young people want from their child helpline?

Building Your Child Helpline

Learning from our members on how to build a strong child helpline

Good Governance Manual

This guide aims to inform the reader on how to incorporate good governance strategies at their child helpline, taking into account the various organisational structures and the different stages of development of child helplines.

Counselling Practice Guide

How can we provide good quality counselling to children?