eLearning: Non-Discrimination, Social Norms and Accessibility

Inclusive Practice for Child Helplines I

We believe that every child has the right to be heard, to receive information, and to be protected against violence and abuse.

According to data on contacts received by our child helpline members across the EU, children and young people from minority groups are not contacting child helplines as frequently as others, despite these groups being at particular risk of having their rights violated.

The module Inclusive Practice for Child Helplines: An Introduction to Non-Discrimination, Social Norms and Accessibility has been designed for counsellors and volunteers who directly provide support to children and young people. It is the first module in a four-part series on inclusive practice for child helplines.

This module is available via our eLearning platform. If you already have a log in, please click here. If you are not yet signed up to our eLearning platform, please click here for instructions.

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This eLearning module was funded by the European Union’s Rights, Equality and Citizenship Programme (REC 2014-2020). The content of the eLearning module and this article represents only the views of the author and is his/her sole responsibility. The European Commission does not accept any responsibility for use that may be made of the information it contains.


Funded by the European Union.