Child Helpline International’s eLearning Platform: FAQs

How to Register and FAQ

Child Helpline International’s eLearning platform is available as a resource for our members. Please see below for information on how to sign up and FAQ.

How can I find the Child Helpline International eLearning platform?

You can access the eLearning platform at elearning.childhelplineinternational.org

I have an account but I forgot my password. What can I do?

Please go to elearning.childhelplineinternational.org and click on ‘forgotten your username or password’. Remember to check your junk box!

I don’t have an account. How can I apply for a log in?

To apply for a log in, please click here to fill in a survey.

After a few days, you will receive an email from the platform with your login details and temporary password. Super easy! We register new users on a weekly basis, so it can take a few days before you can access the content.

Should my team members have separate eLearning accounts?

Yes, each person should have their own login.

I haven’t received my log in details, what should I do?

We register new users on a weekly basis, so it can take a few days before you can access the content. However, sometimes technical issues happen, so you can also contact us on elearning@childhelplineinternational.org

The eLearning modules are not working for me, what can I do?

Firstly, you can try and open the module in a different browser. If this does not solve the problem, you can check that you have the latest version of you browser downloaded. This is needed to make sure the interactions in the course work properly. If none of this works, send an email to elearning@childhelplineinternational.org and we will take a look. Be aware that the platform or the courses currently do not work on smartphones.

Questions or problems?

We have created a designated email for our eLearning Platform. You can easily reach us on elearning@childhelplineinternational.org if you have any questions. We’re here to help!

Happy learning!