From how to build a child helpline to how to keep children safe and happy online, here are some great practical toolkits and manuals for you.
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Speaking the language of technology gives greater credibility when dealing with internet safety concerns.
Between October 2011 and October 2012, Kids Help Phone Canada developed and then pilot-tested an outcome-focused evaluation framework for their telephone counseling services.
What do young people want from their child helpline?
How can we provide good quality counselling to children?