From how to build a child helpline to how to keep children safe and happy online, here are some great practical toolkits and manuals for you.

Understanding Young People’s Use of Technology

Speaking the language of technology gives greater credibility when dealing with internet safety concerns.

Counselling Young People by Telephone

Between October 2011 and October 2012, Kids Help Phone Canada developed and then pilot-tested an outcome-focused evaluation framework for their telephone counseling services.

Live Chat Counselling Pilot

What do young people want from their child helpline?

Counselling Practice Guide

How can we provide good quality counselling to children?