eLearning: Counselling skills introduction

We are happy to announce the launch of our new elearning module titled “Counselling Skills for Child Helplines: Introduction”. 

Targeted participants 

This interactive handbook is targeted towards child helpline professionals and volunteers who are in direct contact with children and young people. 

Aim and Topics 

This elearning module is a combination of definitions, evidence-based good practices and interactive activities to strengthen child helpline staff’s knowledge of counselling skills. The topics outlined in this interactive handbook include:  

  • The beginning of a call and building rapport 
  • Exploring emotions with a child or young person  
  • Exploring the options available to the child or young person 
  • Explaining confidentiality according to your child helpline’s protocol 
  • Good endings 
  • Workplace wellbeing for child helpline staff 

 The module has been developed as part of the Voices in Eastern and Southern Africa during Covid-19 and with the valuable input of all our partners who participated in the 2021 Community of Practice on Counselling Skills.  

At the end of the module, you will be awarded a certificate of participation.  

Calling all child helplines! How to access the module… 

If you already have an account, you can access the module via our eLearning platform here. 

If you don’t yet have an account, or you have forgotten your password, you can find more information here.

For any questions or comment please contact elearning@childhelplineinternational.org