Privacy Policy

This Privacy Policy governs the processing of personal data by Child Helpline International, including the processing of personal data on all pages of the Child Helpline International website (the “Website”), found at, The Website is managed by Stichting Child Helpline International, Pilotenstraat 20-22, 1059CJ, Amsterdam, the Netherlands.

It does not apply to pages hosted by other organisations, including the websites of Child Helpline International’s members and partners, or third party sites. The Website may be linked to the websites of such other parties, but these other parties may have their own privacy policies that apply to their websites. Once you have used any links to leave our website, Child Helpline International is not responsible for the privacy governed by other websites, and therefore caution should be exercised and the website in question should be reviewed.

Child Helpline International is committed to ensuring your privacy. Child Helpline International does not sell or share any personal information that we collect. Personal information that is obtained on our website will only be kept as long as necessary to achieve the purpose for which it was collected. Your personal information will not be disclosed to third parties without prior consent or unless there is legitimate reason in disclosure (see: Legitimate Processing of Personal Data).

By using our services, you consent to the terms of this Privacy Policy. Child Helpline International may change the terms of this Privacy Policy from time to time and we therefore encourage you to regularly review this Privacy Policy. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use or to submit personal information to Child Helpline International.

This Privacy Policy was last updated on 11 March 2021.

To contact us, please go to or email us at


Child Helpline International and your personal data

The personal data that Child Helpline International collects about you will be adequate, relevant and limited to what is necessary. We will keep this personal data accurate and up to date, and protect it from unauthorised access, illegal processing and loss.

The period for which we store your personal data will be kept to a necessary minimum depending on the circumstances for which the data was originally collected. For example, if you are a contact person for a Child Helpline International member, then we will delete your data when you cease to be that contact.

In any case, everybody has the right to receive a copy of their data, the right to correct and restrict their data, as well as the right to erase data. Should you wish to exercise this right, or if you have any questions about this Privacy and Cookie Policy, please contact our Director of Operations:

Helen Mason
Child Helpline International
Pilotenstraat 20-22
1059 CJ Amsterdam
The Netherlands
+31 20 528 9625

What data do we collect?

We require personal information for the following reasons:

  • Internal data recording;
  • To account for online financial transactions made through the Website’s donations page;
  • To document memberships and applications for memberships by child helplines and other organisations ;
  • To monitor and analyse webpage traffic and interaction and so that we can improve our Website;
  • To improve our services and identify, develop and offer new ones;
  • To notify about updates, services, and news.

What do we use your data for?

In addition to storing basic contact details (including names, addresses, contact addresses) for business relations, Child Helpline International processes personal data in the following ways:

(a)   Use of the Website

We use cookies to improve your experience when you visit our Website, allowing us to distinguish you from other users of our Website. A cookie is stored on your computer’s hard drive if you agree. You can configure your browser not to accept cookies. Disabling cookies in your browser will not prevent you from accessing the Website. The information collected by cookies is non-personal and allows us to statistically monitor how people are using our Website.

(b)   Emails and newsletters

If you sign up to emails or newsletters from Child Helpline International you give us permission to transfer your personal information to a marketing automation platform and/or email marketing service (“Newsletter Services”) that facilitates the production and distribution of such emails and newsletters. Your data will be loaded into our corporate account within any such Newsletter Service’s systems.

Previously, we have transferred personal information to Mail Chimp. For more information regarding Mail Chimp’s privacy policy, please view

For more information regarding any other systems we may use in future, please view the privacy policy of the relevant Newsletter Service, which will be clearly indicated in any emails or newsletters using such service.

In addition, you will be able to unsubscribe from receiving newsletters or emails at any time.

(c)   Use of the “Contact us” option on the Website

When you use the “Contact us” option on the Website you may either email us directly at or fill in an enquiry form that may collect the following personal information:

  1. Name
  2. Email
  3. Organisation
  4. Message

You may choose to provide us with personal information by registering or sending in an e-mail to . Once an enquiry or email has been received, Child Helpline International will use the personal data in order to take the appropriate action. In very rare cases we may forward your request to others if we determine they are in the best position to respond to your message. Any information you give us will be treated as confidential. After a request has been responded to, your data will be disposed of within 45 days after the appropriate action has been completed.

(d)   Online Donations

If you decide to donate to Child Helpline International, you will be directed to another website. Child Helpline International’s online donations services are powered by PayPal. PayPal has its own disclaimer which can be viewed here.  If you provide credit card information, it is transmitted using industry standard security technology to help prevent unauthorised access to or misuse of that information.

After a donation is made, a notification will be sent to Child Helpline International. If the donor does not decide to remain anonymous, Child Helpline International may collect the following information when donations are made on our website:

  1. Name
  2. Gender
  3. Donation made as a company
  4. Address and location
  5. Email contact details
  6. Amount to be donated

In cases where the donor wishes to remain anonymous, personal information will not be collected.

(e)   Employment and Volunteer information

When a candidate applies for a volunteering opportunity or employment at Child Helpline International, we collect their personal information. This information will not be used to contact the candidate for any other reason except for employment or volunteering opportunities. Personal data collected for employment or volunteer opportunities will remain confidential and shall be kept by Child Helpline International for a period of 3-6 months.


Legitimate Processing of Personal Data and the General Data Protection Regulation

Child Helpline International abides by the  General Data Protection Regulation (“GDPR”) which states that the personal data of individuals is only legitimate in one of the many circumstances laid down in Article 6 of the GDPR. Child Helpline International will only process personal data if:

  • You have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which Child Helpline International is subject;
  • processing is necessary in order to protect your vital interests or those of another
  • natural person;
  • processing is necessary for the performance of a task carried out in the public
  • interest or in the exercise of official authority vested in Child Helpline International;
  • processing is necessary for the purposes of the legitimate interests pursued
  • by Child Helpline International or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms you may have which require protection of personal data, in particular where the data subject is a child.

In addition, Child Helpline will only process data in accordance with the terms of Articles 7 through 11 of the GDPR.


How do we protect children’s privacy?

Child Helpline International cares about the safety and privacy of children online. Child Helpline International’s website does not intentionally collect any personal information from persons under the age of 16 years of age. Should a child under the years of 16 contact Child Helpline International and make known his/her data, we will use that information only to respond directly to that child. Child Helpline International will immediately discard the child or young person’s data and will assume the “right to be forgotten”, unless permission is granted by parental supervision.