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Manuals & Toolkits



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Internet Safety Guides

Click here to download the Internet safety guides for child helplines, produced by GSMA and Child Helpline International, in collaboration with other key stakeholders in online protection  

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Media Collaboration Toolkit

Click here to download the Media Collaboration Toolkit 

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Gender Toolkit

Click here to download the Gender Toolkit and supporting presentations 

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Advocacy Manual

Click here to download the Advocacy Manual: Advocating for Children’s Rights 

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Chat Counselling for Children and Youth – A Handbook

Chat Counselling for Children and Youth – A Handbook 

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Child Helplines in Emergencies

Click here to download CHI's manual Child Helplines in Emergencies 

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Counselling Practices Guide

Click here to download the Counselling Practices Guide  

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Telecoms Toolkit

Click here to download the CHI Telecoms Toolkit 

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How to Build Your Child Helpline Manual

Click here to download CHI's How To Build Your Child Helpline Manual. 

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Good Governance Manual

Click here to download CHI's Good Governance manual for child helplines. 

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Fundraising Manual

Click here to download CHI's Fundraising manual for child helplines. 

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Child Impact Assessment Manual

Click here to download the Child Impact Assessment Manual for child helplines. 

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Youth Advisory Council Manual and Manifesto

Click here to download the Youth Advisory Council Manual and Manifesto. 

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