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| Glossary of Child Helpline Terms
April 2008
Compiled By: The Child Helpline International Secretariat Input by: Data Task Force Members This publication is for private circulation. Any part of this publication may be reproduced or transmitted in any form or by any means with due acknowledgement to the authors and publishers. ©Child Helpline International First Edition: March 2005; Second Edition: June 2006; Third Edition: June 2007 Fourth Edition: April 2008 -------- INDEX Note Section 1 Child Helpline Terms Section 2 CHI Recommended Terms Of Intervention ------- Dear Reader, Welcome to the Fourth edition of the Child Helpline International Glossary, which continues to be overseen by the Data Taskforce. Individual child helplines have also been very helpful in making suggestions. Objectives What are the objectives of this Glossary? First, it aims to streamline basic concepts used by child helplines around the world. Second, it provides a platform for common understanding and use of terminology amongst child helplines. Finally, it is a useful tool to aid new child helplines in getting started. This will assist child helplines in filling out/completing the proforma, making data comparable across regions. Glossary Use How can the glossary be used? A common understanding of terms and concepts will standardise the way member-helplines analyse and report on data, which will make data sharing amongst child helplines much more exact. It will also introduce a common way of defining terms which can be used in grant proposals. The overall effect will be to standardise the use of terminology by child helplines. Many thanks on behalf of member helplines. Sincerely, The Child Helpline International Team Section 1 Pocketbook of Helpline Terms POCKETBOOK OF HELPLINE TERMS (Manual de Bolsillo de Definiciónes) Accessiblity (Cobertura): The geographical range where service is available. For example, (local, regional and national) Local (Locál): The number is accessible only in one area of the country. Multi-local: The number is accessible in several cities within country. Regional (Regional): The number is accessible to a child in two or more regions, but not the entire country, where there is access to telecommunications. National (Nacional): The number is accessible to every child in the country where there is access to telecommunications. Budget (Presupuesto): A detailed breakdown of the helpline’s total costs that can be used to estimate how much money will be needed to run the helpline the followingyear. Includes breaking up the cost for each type of activity. Child (Niño): All human beings under the age of 18, unless the relevant national laws recognise an earlier age of majority. Article 1, Convention on the Rights of the Child. Child Helpline (Linea de Asistencia para niños, niñas y adolescentes): Telecommunication services (includes the web) for/on behalf of children providing direct services intervention including, but not limited to: counselling, referral and active listening. Child Protection (Protección del Niño): The legally-mandated obligation of the state to enact and enforce laws which protect children from violence, exploitation, abuse and neglect. Child Participation (Participación del Niño): Involves encouraging and enabling children to make their views known on issues that affect them, and structuring services around their suggestions. Confidentiality (Confidencialidad): A system which ensures that the user’s privacy and identifying information will be maintained. Contacts (Contacto): Child-initiated communication or adult-initiated communication on behalf of a child in which there is engagement, and where the helpline knows or has the ability to find out, for example, the child’s age and/or gender and/or reason for contact. This refers to all forms of communication including telephone, email and post/mail. The contact can include childline-initiated, but does not include group school assemblies and other large assemblies or silent/test calls. Continuum of Contacts (Seguimiento de los Contactos): Time range in which calls are received and recorded for the helpline’s record-keeping purposes. Telephone–based (Teléfono): A helpline where children and/or adults may obtain service via the telephone. o SMS/Text (Mensajes de Texto): A helpline service where children and/or adults may send their questions to the helpline via SMS/text messaging, and receive a response in the same manner. o Fax: A helpline service that allows children to send questions to the helpline via fax. Web-based (A Través del Internet): A helpline service that provides a web space where children and/or adults can obtain information and assistance about the helpline and other relevant services. o E-mail (correo electrónico): A helpline service that allows children to send questions to the helpline via email. o Web-post/Bulletin Board(Publicado en Una Página Web): A helpline service that allows children and/or adults to post their questions and concerns on the website, and where a helpline representative answers the posters’ question on site, which allows all visitors to read. o Chat: A helpline website service where children can talk to other children and/or helpline counsellors in real time about their concerns. o Library (Biblioteca): A web-based space where children can obtain information on child-related issues and concerns. In-person (En persona): All contacts where there is face-to-face communication. o Outreach-Based Contact (Prestación de Asistencia en Base a la Difusión): A counselling method based on going to a child’s location and providing counselling. o Walk-In/In-Person Contact (Visitas Sin Cita Previa/ Prestación en Persona): A child helpline service where clients can meet with a helpline representative at the child helpline. Postal (Buzónes de Correo): A helpline service where children and/or adults can ask questions and/or raise concerns via post/mail. Other (Otro): Any other means the helpline may use to reach out to children. Total: The total number of contacts with children and/or adults. Convention on the Rights of the Child (CRC)(Convención Sobre los Derechos del Niño): The CRC is an international treaty that recognises the human rights of children, defined as persons up to the age of 18 years. In 41 substantive articles, it establishes in international law that individual countries which have signed the document must ensure that all children – without discrimination in any form – benefit from special protection measures and assistance; have access to services such as education and health care; can develop their personalities, abilities and talents to the fullest potential; grow up in an environment of happiness, love and understanding; and are informed about and participate in, achieving their rights in an accessible and active manner. Costs per Helpline (Gastos de Mantenimiento de la Linea): The total amount of money needed to run the helpline. (See budget). Fundraising (Recaudación de Fondos): The amount of money/resources spent and/or used by the helpline to raise money (mailings; publication materials; gala events; etc.) Marketing: The amount of money/resources spent and/or used by the helpline to raise awareness about the helpline in the targeted community, for donors or amongst the general public. Advocacy (Promoción): The amount of money/resources spent and/or used by the helpline for advocacy purposes (see definition of advocacy). Helpline: The amount of money/resources spent and/or used by the helpline to operate the helpline itself. Administration: The amount of money/resources spent and/or used by the helpline to cover the administrative costs of the helpline (accountants; postage; day to day costs) Intervention: The amount of money/resources spent and/or used by the helpline to provide services to the child concerned. Referral (Referir): The amount of money/resources spent and/or used by the helpline to refer the contact to the appropriate services. Other: Any other budget item not included in the list above. Establishment Year (Año de Fundación): The year the helpline opened and began serving the public. Funding Information (Fuente de Ingreso): The source(s) from which the helpline obtains donations to continue its services. Individuals (Individuos): To receive a grant for the continuity of helpline services from private individuals. Self (La linea misma): Monies raised by a helpline itself. Government (Gubermental): To receive a grant for the continuity of helpline services from local, national or regional government/or government-supported agencies and/or office. Corporate (Empresarial): A donation of money or in-kind services from a corporation or business. Donor Organisations (Organizaciónes Donantes): Usually private organisations. To receive a grant for the continuity of helpline services from institutions that make grants for scientific, educational, cultural, religious, or other charitable purposes. Bilateral Organisations (Organizaciónes Bilaterales): To receive a grant for the continuity of helpline services from national development cooperation organisations. Can also be government to government. Multilateral Organisations (Organizaciónes Multilaterales): To receive a grant for the continuity of helpline services from development banks which operate as lending agencies (e.g., African Development Bank; Asian Development Bank; Inter-American Development Bank; International Monetary Fund). Can also be government to government. Helpline Number (Número Teléfonico de la Linea de Asistencia): The telephone number which children can call to seek assistance. Hours of Operation (Horario): The hours that a helpline is open to the public. How Helplines Work With Children (Formas de Coordinación de las Líneas con los Niños) Active Listening (Eschucha Activa): Structured form of listening and responding that focuses the attention on caller. Contact (Contactos): The number of times in which a caller engages in a structured form of listening and responding, which leads to the caller making wise choices and decisions by the assistance of the helpline, which itself employs active listening. Face-to-Face Interventions (Intervenciónes Cara a Cara): Contact where the helpline physically meets the caller or child concerned. Phone-Based Interventions (Intervenciónes Telefónicas): Contact between a caller and helpline that occurs strictly via the phone with no face to face contact. The contact may include counselling/active listening; sharing of information and referral to community resources. Any face to face contact that occurs as a result of the phone contact or in follow up to the phone contact should be counted separately as a face to face contact. Referral (Referir): Providing information to a caller in need about another source of help and/or providing information and/or also contacting the other source to assist the caller in need. Marginalised child (Niño Marginalizado): A child that is excluded from the benefits or entitlements of the majority group or society because of his or her membership in a particular group (such as ethnic, racial, social, economic and/or religious group). Outreach (Difusión/Alcance): Helpline’s way of taking the message out to the community. The methods an organisation uses or undertakes to make its services known to the community and/or when an organisation brings its services directly to people at home or to where they spend time. This can be done through telecommunication services; directly in the community; in the classroom, etc. Profile of the Contact (Perfil del Contacto): A description of the individual contacting the helpline. Child School Children (Niños colegiales): Children who attend school. Street Children/Runaways (Niños de la Calle/Niños que se fugan de casa) Children living on the streets because of parental absence; abandonment; neglect or lack of resources; children who voluntarily left home regardless of whether or not they lived in an abusive environment. Child Labourer/Worker (Trabajador Infantil): A child who works for low pay; can easily fall victim to physical, emotional or sexual abuse and usually does not attend school. Child Unknown: The status of the child is unknown. Adult Caregivers (El adulto encargado con el bienestar del niño): The adult responsible for the well-being of a child, such as a guardian, foster parent or institutional authority. Concerned Adults: An adult, usually but not necessarily, unrelated to the child concerned, who has observed/witnessed suspicious or abusive behaviour directed at a child (i.e., neighbor, passerby; teacher; etc). This includes relatives of the child. Parents: The legally-recognised parents of the child. Adult Unknown: The relationship of the adult with the child is unknown. Staff Structure (Composición de Personal) Full time (Jornada Completa): Team members, staff or employees that are considered full- time workers according to the labour regulations of the country. Part-time (Media Jornada): Team members, staff or employees that are considered part-time workers according to the labour regulations of the country. Volunteers (Voluntarios) Paid (Remunerados): Volunteers who are paid a small amount of money for work performed at the helpline. Unpaid (No Remunerados): Volunteers who are not paid any amount but may be reimbursed for expenses such as travel, etc. Targeted at (Enfocado hacia): The child helpline's method of reaching its target group Urban: The main users of the child helpline are from urban areas. Rural: The main users of the child helpline are from rural areas. Target-Group Based: The main users of the child helpline are from a particular group (faith-based; ethnic minorities; disabled; refugee camps tent-dwelling nomads or any other such specific category). Language-Based: The child helpline’s primary services are in a particular language. General: The child helpline’s services are targeted at the general public, and usually in the official language of the country where the child helpline is located. Telephone Contacts per Helpline (Llamadas Teléfonicas) Attempted (Intento): The number of times the helpline’s phone number has been dialled, including calls that did not manage to get through to the helpline. Answered (Respondidas): All calls answered by the helpline, excluding calls answered by a telephone answering machine. This includes calls where the helpline provides the child with assistance or active listening; for example, silent, abusive, test and other calls. Responded To (Atendidas): Level of engagement sufficient to gather information about the child. All answered calls where the helpline is able to provide assistance and/or categorise calls according to the CHI proforma Total Number of Calls Received Since Inception (Número Totál de Llamadas Recibidas Desde Lanzamiento de Servicio): The number of calls the helpline has received since the year it started operating. Toll-free (Libre de Costo): No charge to the caller. For the Child, but not for the helpline (Helpline Pays)/ Para el Niño, pero no para la linea (Paga la Linea): The caller does not pay, and the helpline pays costs for call (i.e., registration; access fee; etc) For the Child, and for the helpline (Telecom Pays)/ Para el Niño y para la linea (Paga Telecomunicaciónes): Neither the caller nor the helpline pays. Instead, a telecom, the government or some type of sponsorship agrees to pay for the cost of the call. Not toll-free (Child Pays)/ No es Libre de Costo (Paga el Niño): The caller pays for the call. Who was the concerned child staying with at the time of contact: The living situation of the concerned child when contact was made to the helpline. Family (Familia nuclear): The child’s family (either mother and/or father) Relatives: A child who lives with an adult relative, other than his parent (aunts; uncles; grandparents; adult siblings; cousins; etc.) Living Alone (Viviendo solo/a): A child who lives alone (i.e., empty house; squatter; etc). Living with friends (Viviendo con amigos): A child who lives with family neighborhood friends. Street (Calle): A child who lives on the street. Shelter (Refugio): Other (Otros): Unknown: Who Responds to Contact (Quien Responde a los Contactos): All contacts answered and responded to by trained helpline workers. Children (Under 18) (Niños menores de 18 años): Contacts answered by trained helpline workers under the age of 18. Young Persons (19 – 25) (Jóvenes entre 19 a 25 años de edad): Contacts answered by trained helpline workers between the ages of 19 – 25. Adults (Adúltos): All contacts answered by trained helpline workers who are over the age of 25. Section 2 CHI Recommended Terms Relating to Reasons why Children Call CHI RECOMMENDED INTERVENTION TERMS (Definiciones de Intervención Sugeridos por CHI) Abuse and Violence (Malos Tratos y Violencia) Abuse (Malos Tratos) All forms of harm directed toward a child by an adult or another child with more power and/or authority. While there are many forms of abuse, including negligence and commercial exploitation, there are three main types: physical, emotional and sexual. Child abuse may take place in many settings: home, school, institutional, etc. Bullying (Intimidación) A form of abuse, bullying usually involves a child being repeatedly picked on, ridiculed and intimidated by another child, other children or adults. Bullying may involve physical and psychological violence. Emotional Abuse (Abuso Psíquico) One of the three main forms of abuse (physical, emotional, and sexual), emotional abuse is the pervasive lack of display of love and affection toward a child by an adult entrusted with his care and development, or by another child in a position of authority. This includes constant belittlement, blaming, criticizing, as well as intentionally failing to display emotion to a child, such as not smiling at a child or simply not acknowledging a child’s existence by not looking at him or exclusively engaging a child in a closed and confining emotional relationship. Neglect (Negligencia) The failure of a parental figure, whether intentional or not, to provide a child with the basic needs required for the child’s development. Basic needs include food, shelter, clothing, love, affection and appropriate discipline. See “Basic Needs.” Physical Abuse (Maltrato Físico) One of the three main forms of abuse (physical, emotional, and sexual), physical abuse is the exertion of physical force against a child with the intention of hurting or injuring the victim. Physical abuse can occur within the home, in public institutions (schools, police custody) and in public. Sexual Abuse (Abuso Sexual) One of the three main forms of abuse (physical, emotional, and sexual), there are several forms of sexual abuse. This includes sexual penetration, which consists of sexual intercourse with a child; the intentional exposure of a child to sexual activity, such as showing and/or taking sexually explicit or implicit pictures of the child telling jokes or stories of a sexual nature; tickling in erogenous zones and demanding to be tickled in return. Pressure is usually exerted by an adult or another child in a position of authority (fuller definition of last sentence). This includes rape and incest. Commercial Sexual Exploitation is also Sexual Abuse for CHI purposes; see Exploitation section, “Commercial Sexual Exploitation.” Violence (Violencia) The intentional use of power to control a child through obvious and not so obvious ways, including any action or word intended to hurt another person, whether through intimidation, verbal acts or bodily threats. Many helplines use violence interchangeably with all forms of abuse. Witness to Violence (Testigo de violencia) A child who sees or has seen acts of aggression or hostility committed either in public or at home. Domestic Violence (Violencia Domestica) The physical, emotional and/or verbal abuse of a partner. Commercial Exploitation (Explotación Comercial) Bonded Child Labour (Trabajo de deuda-esclavitud) Parents forced to take a loan to feed their family or to meet their basic needs. When the loan is made, their child is forced to work as a way to repay the debt. See “Worst Forms of Child Labour.” Child Prostitution/Child Sexual Exploitation (Prostitución Infantíl/Explotación Sexual Infantíl) Child prostitution consists of a child performing a sexual act in exchange for something of value (money, shelter, objects, etc). Child prostitutes are often the victims of trafficking, impoverished situations or undocumented immigration. This includes pornography. Child Trafficking (Trata de Niños) The recruitment and/or transport of a child by adults with the intent of exploiting the child through various means (prostitution, begging, child labour, etc.). Children In Armed Conflict (Niños en Conflictos Armados) Children who engage in local or national wars, conflicts, battles, etc., regardless of the capacity in which the child acts (soldier, messenger, cook, etc.) Children Used for Begging (Niños Utilizados Para Pedir Limosna) Children used by adults or other children to ask for money from passersby. Children Used for Criminal Activity (Niños Utilizados para Actividades Criminales) Children used for the purpose of committing criminal acts under the custody of an adult(s) and/or other children. Domestic Child Labour (Trabajo Doméstico Infantil) Describes the labour situations in which children, usually girls, are hired or used to perform domestic duties in a household that is generally not headed by family members. Children usually work long hours for low or no pay. Kidnapping (Secuestro) The illegal apprehension and movement of a child from one place to another against the child and parents’ will. Other Child Labour (Otros Trabajos Infantiles) Children younger than their country’s legal working-age requirement who work in exchange for money to fulfill or to contribute to their family’s basic needs. This does not include domestic chores in the home or children working in compliance with national legal working requirements. Homelessness/Runaways/Basic Needs (Estar Sin Vivienda/Fugados de Casa/Necesidades Basicas) Abandoned Child (Niño Abandonado/a) A child that has been untended and uncared for by his guardian or parents. Children Calling for Food (Niños Pidiendo Comida) Children who call the helpline asking for food. Death of Child on Street (Muerte de Niño/a en la calle) The death or likely death of another child, whether a sibling, friend or street acquaintance. A child may call to share his concern, sadness and/or confusion about the death of another child. Employment Opportunities (Oportunidades Laborales) The availability of jobs that provide payment in exchange for services. Children or adults may call the helpline looking for information on how or where to find a job. Children may also not be aware of the illegality of some employment. Homelessness (Estar sin vivienda) The state of being without a home; includes a child who is kicked out of the house. CHI recognises that the definition varies from country to country and depends on each country’s level of wealth. Missing Children (Niños Perdidos) Children whose whereabouts are unknown to their family, guardians and/or community. Orphaned (Huérfano) A child whose parent(s) or caretakers have died. Orphaned children may call the helpline on their own behalf or on behalf of other children seeking information on adoption; institutional care; or alternative care. Repatriation (Repatriación) The return of child to his or her home or legal guardian. Resources and Financial Aid (Recursos Económicos y ayuda financiera) Money or objects or that assist an individual in fulfilling his or her basic needs. Children may call the helpline seeking information on how and where to get assistance. Runaways (Niños que se fugan de casa) A child who voluntarily leaves his or her home regardless of whether or not he or she lived in an abusive environment. Seeking Shelter (Buscando Amparo) The lack of having a permanent home that requires an individual to look for temporary or permanent accommodation. HIV/AIDS Infected/Affected Children (Niños Infectados/Afectados por SIDA) Bereavement (Pérdida/Duelo) The emotional devastation people feel when a loved one dies. Parents (or family) with HIV/AIDS (Padres o familia con VIH/SIDA) Any family member who has been diagnosed with HIV/AIDS. Children Living with HIV/AIDS (Niños/as viviendo con VIH/SIDA) Children who have been diagnosed as infected with the AIDS/HIV virus, whether through sexual intercourse, blood transfusion or birth. Children Orphaned due to HIV/AIDS (Niños/as huérfanos a causa del VIH/SIDA): Children whose parent(s) or caretakers have died as a result of the AIDS virus. Information about AIDS (Información sobre el VIH/SIDA) Resources about HIV/AIDS, including how it is spread and how it can be treated. Peer Relationships (Relaciones de Pares) Partner Relationships (Relaciónes de Pareja) Concerns that arise between heterosexual or homosexual couples. Problems with friends (Problemas con amigos) Disagreements or confrontations with friends. Children may call feeling upset over the real or imagined possibility of loss of a friendship. School Related (Relacionado con el colegio) Academic Problems (Problemas Academicos) Difficulties children may have with school performance. Homework (Deberes) Schoolwork given to children to complete at home. Other Adult-Related Problems (Otros Problemas Relacionados con los Adultos) Difficulties a child may have with adults who are in a position of authority and influence. Performance Anxiety (Ansiedad de Desempeño) The fear that children may have of not being able to perform well in school, either academically or socially. School Dropouts (Abandona del Curso Escolar) Leaving school intentionally without completing the required courseload. Teacher Problems (Problemas con los Profesores) A child’s failure to get along with a teacher, whether real or imagined, which may have a negative effect on the child’s performance. Legal Matters (Asuntos Legales) Advice and Information (Consejo é Información) Legal advice in response to given circumstances. Birth Registration (Registro de Nacimiento) Legal document that certifies birth. Child Marriage (Matrimonio Infantil) The traditional custom of marrying off children, usually young girls, with or without their consent. Child Witness (Niño Testigo) A child who testifies in a legal proceeding, whether under oath or not. Children in Need of Legal Representation (Niños en Necesidad de Representación Legal) Children involved with the legal system and who may be in need of legal advice, representation or guidance. Children in Conflict with Law (Niños en Conflicto con la Ley) Actions or decisions that a child may have taken, or that another person or child with more authority made for the child, that may have legal consequences. Law in Conflict with Children’s Rights (Ley en Conflicto con los Derechos de los Niños) Laws, however well-meaning they may be, that may have a negative effect on a child’s life. For example, laws that strictly observe the custody of natural parents without taking into consideration the best interests of the child. Child Substance Use and Abuse (Uso y Abuso de Sustancias Por Niños) Addiction (Addición) The body’s inability to function without using drugs. Overcoming an addiction often requires treatment. Information on Substances and Misuse (Información sobre el Maluso de Sustancias) When a child calls the helpline asking for resources which describe the effects of drugs, how to stop using drugs, and where to seek help. Differently-Abled Children (Niños con Capacidades Diferenciadas) Children with a physical, motor or intellectual impairment. Sexuality (Sexualidad) Contraception (Anticoncepción) Methods used to prevent pregnancy. Includes emergency contraception. Information about Sexuality/Facts of life (Información Sobre Sexualidad/Hechos de la Vida) The availability of resources dealing with information on all aspects of sexuality, such as information on sexual orientation, sexual intercourse, contraceptives, pregnancy and sexually transmitted diseases. Masturbation (Masturbación) The act of stimulating one’s sexual organs for pleasure. Pregnancy (Embarazo) The physical state of a baby growing inside a woman’s body. Children may call requesting information on pregnancy prevention; wanting information on pre-natal care; or seeking options for an unwanted pregnancy. Sexual Fantasy (Fantasía Sexual) Any daydreams or conscious desires of a sexual nature that a child may have. Sexual Identity (Identidad Sexual) The sex/gender or group a child identifies with and/or the sex(es) to which he is attracted. Children may call feeling confused about their identity. Sexually Transmitted Infections/Sexually Transmitted Diseases – STI’s/STD’s (Infecciónes de Transmisión Sexual – ETS) Infections that are spread through sexual contact. Family Relationships (Relaciónes Familiares) Adoption (Adopción) A legal act consisting of one or two adults taking a non-biological child as their own, and agreeing to raise the child as their biological child, with all of the rights, responsibilities and requirements therein. Includes situations in which children live with non-biological families in culturally accepted arrangements (i.e., kaffala, guardianships, etc.). Adoption Issues (Asuntos de Adopción) Problems or concerns that may arise during and after the adoption of a child, including the trafficking and exploitation of children. Includes situations in which children live with non-biological families in culturally accepted arrangements (i.e., kaffala, guardianships, etc.). Bereavement (Pérdida/Duelo) The emotions experienced by an individual when a person they love dies. Child Custody and Access (Custodia y Acceso a los niños/as) A legal decision that determines the living arrangement(s) of a child, usually after the parents decide to separate or divorce. There is no one model; instead, custody should be determined according to the best interests of the child. Custody is always granted to an adult, and may include arrangements between divorced, separated or unmarried parents, as well as by relatives or family friends. Divorced Parents/Separated parents/Parents in Conflict (Padres Divorciados/Separados o en Conflicto) A situation in which a child’s parents are not a couple, either as a result of the legal dissolution of their marriage, through their voluntary decision not to live together as such, or parents who constantly display animosity towards one another. Maintenance and Child Support (Mantenimiento y Apoyo al Niño/a) A parents or guardian’s responsibility to ensure that a child’s basic needs are met. Parent/Child Relationships (Relaciónes entre Padre e Hijos/as) The dynamic between a parent and child. Parents with Addiction and/or Mental Health Issues (Padres con Adicciónes y/o Problemas de Salud Mental) Parents who regularly take drugs and are unwilling or unable to stop, and parents who have mental health issues. Sibling Relationship (Relación Entre Hermanos) The inter-personal relationship amongst brothers and/or sisters. New family/Blended Family (Relaciónes con la Familia Adoptiva) The relationship between members of two families who come together as one, such as when a child’s parent(s) remarries or moves in with a new partner who may also have his or her own children from a previous relationship. Psycho-social Mental Health (Asuntos Psicosociales, Salud Mental) Body/Physical Appearance (Apariencia Corporal) The feelings and opinions a child has about the appearance of his or her body. Boredom (Aburrimiento) The feeling that there is nothing interesting to do. Depression (Depresión) A child’s persistent or temporary state of feeling sad, anxious and/or withdrawn that may be biological or may be in reaction to a life event. Eating Disorders (Trastornos Alimenticios) A psychological disorder that manifests itself in unhealthy eating habits, such as anorexia nervosa (not eating enough to sustain healthy weight) or bulimia (self-induced vomiting). Most common in adolescent girls, though adults or boys may be afflicted. Fear and Anxiety (Miedo y Ansiedad) Fear is the state of being afraid of something. Anxiety is the state of feeling an often-irrational amount of fear. Identity and Purpose of Life (Identidad y Sentido de la Vida) The way a child defines himself. For example, sexually and/or racially, and the way this may influence the treatment others give the child in response to the child’s self-identification, as well as the goals, hopes, ideas and ambitions a child has now and in the future. Lack of Confidence (Falta de Confianza) The failure of a child to believe in his or her capabilities and talents. A lack of confidence may lead to make poor decisions, withdraw socially, underperform in school, etc. Loneliness (Soledad) The state of a child feeling alone in the world and without support. Phobias and Obsessions (Fobias y Obsesiónes) A persistent, abnormal, and irrational fear of a specific thing or situation, despite the awareness and reassurance that it is not dangerous. Self Harm (Auto-Dañarse) The act some children have of physically harming themselves. Usually cutting and burning. Suicide (Suicidio) The intentional act of killing oneself because life does not seem to have a purpose. Includes the act of dealing with a parent’s suicide. Physical Health (Salud Física) Access to Health Care (Aceso a Asistencia de Salud) The state of being able to obtain needed assistance for physical well-being. Concerns about Illness (Preocupaciónes sobre Enfermedades) Questions or issues relating to a child’s physical, psychological, emotional unwellness. Hospitalisation (Hospitalización) The state of being admitted to a hospital to be treated or cared for as a result of a sudden, temporary or longstanding medical condition or trauma. Information Requested (Información Requerida) About the Helpline (Sobre la Linea de Asistencia) Requested Information about helpline services, operations, etc. About Children’s Issues/About Children’s Rights (Sobre Asuntos de Niños y Sobre Asuntos de Derechos de Niños) Callers who want to discuss or ask about issues affecting children. Thank you for Assistance (Agradecimiento por la Asistencia Brindada) Callers who contact the helpline to express their gratitude for help provided. Discrimination (Discriminación) Access to Education (De Acceso a la Educación) The failure of a public institution to provide access to its known services due to a user’s race, gender, ethnicity, religious, language, sexual orientation or disability. Employment related (Discriminación Laboral) The unfair and/or illegal treatment of an individual at the workplace. Children or adults may call to seek advice on how to enforce their rights or the rights of their parents. Immigration related (Motivos Relacionados con la Inmigración) The unfair and/or illegal treatment of an individual based on his immigration status or country of origin. Discrimination may prevent a child from obtaining an education; health care or any other rights that are meant for all individuals. Children or adults may call to seek advice on how to enforce their rights. Racism related (Motivos Relacionados con el Racismo) The unfair and/or illegal treatment of a child based on his ethnic origin. Discrimination may prevent a child from obtaining an education; health care or any other rights that are meant for all individuals. Children or adults may call to seek advice on how to enforce their rights. Mental and Physical Health The unfair and/or illegal treatment of a child because of their mental and/or physical illness. |
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