CHI - Data

Learning from the Voices of Children and Young People

One of CHI’s core advocacy goals has been and remains increasing the recognition of children’s voices on national, regional and international levels. Together with the help of its Data Taskforce, CHI has developed a compilation of data from children's helplines entitled 'Connecting to Children'. This annual publication lists the contact information of our member helplines, analyses the types and reasons of contacts received, and identifies innovative strategies used by the child helplines in reaching out to children and young people and in fundraising. CHI is actively working towards developing a data package for its members in order to ensure common documentation parameters for child helplines.

Developing an International Database
One of CHIs most important activities is the collection and analysis of data. This data is CHIs most valuable resource. Without it, CHI would travel without a road-map, as this data reflects the needs of children and, in turn, the needs of child helplines throughout the world. Obviously, different child helplines collect data in different ways, and this can sometimes obscure data. CHI continues to work hard towards establishing standardised data collection amongst members, while respecting individual helpline needs.

Connecting to Children is CHI’s annual publication, which is a compilation of data collected from child helplines across Africa, the Americas, Asia, Europe and the Middle East. This publication provides information about the child helpline, profiles of the caller and, most importantly, the reasons why children call the helpline. CHI first published Connecting to Children in September 2003, and publishes it on an annual basis. The importance of this document cannot be stressed enough. Connecting to Children provides a comprehensive set of international data that voices the concerns of children in need of care and protection, thereby allowing the CHI global network to influence policy makers to work towards ensuring that the rights of the child are appropriately met.

Taskforces
CHI works closely with its members. Through its three taskforces- Advocacy, Data and Principles, Standards and Practices (PSP) - CHI maintains ongoing communication with the global regions. Each taskforce meets twice a year and steers the work of CHI through the elaboration of Terms of Reference, which are approved by the Board.The Data and PSP Taskforces have been in existence since CHI’s founding in 2003. The Advocacy Taskforce convened for the first time in 2007.

Data Taskforce
CHI has developed a database to record contacts received globally by its child helpline members and to work towards common documentation parameters for helplines.

Chair - Peter Irgens - Sweden
Africa: Bolaji Owasanoye - Nigeria
Asia Pacific: Armaity Desai - India
Americas: Monty Montgomery - Canada
Europe: Ilse Carlier - Belgium
Middle East & North Africa (MENA) - to be elected at the International Consultation in November 2008

Advocacy Taskforce
CHI advocates at national, regional and international levels on issues emerging on the basis of children's calls and their problems.

Chair - Grant Taylor - New Zealand
Africa: Joan van Niekerk - South Africa
Americas: German Guajardo and Barbara Prado - Peru
Asia Pacific: to be elected at the International Consultation in November 2008
Europe: Raffaella Accroglianò - Italy
Europe: Maggie Lazardis – Greece
Europe: Margie Roe - Ireland
Middle East & North Africa (MENA): Ohaila Shomar - Palestine

Principles, Standards and Practices Taskforce
To ensure that CHI member child helplines around the globe offer quality services and child protection, CHI is developing guidelines for principles, practices and standards.

Developing Principles, Standards and Practices
CHI recognises that child helplines across the world have different operational models and work in different economic conditions. Some child helplines have a more direct intervention model, while others may be counselling or referral based. Some are independent organisations whilst others are part of larger organisations, some may have a more volunteer-based staffing structure as compared to others that have more professionals. Still, CHI members feel that all child helplines must meet certain criteria in order to ensure that each child has access to a quality service.

Therefore, CHI has developed a Principles, Standards and Practices checklist (PSP checklist), which initially had 2 objectives: to assist child helplines in assessing their strengths and weaknesses and to guide CHI in identifying regional needs. The next phase will be to implement standards and practices at child helplines around the world. As of 2007, completion of the checklist is mandatory for all members of CHI and serves as one step in the membership criteria that has been developed by network.

Chair: Wilma Groen – the Netherlands
Africa: Tara Miller - Zimbabwe
Americas: Mary Moonan- Trinidad and Tobago
Asia Pacific: Tina Palma - Philippines
Europe: John Cameron - UK
Middle East and North Africa (MENA): Zeina Abu Innab - Jordan


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	Learning from the Voices of Children and Young People One of CHI’s core advocacy goals has been and remains increasing the recognition of children’s voices on national, regional and international levels. Together with the help of its Data Taskforce, CHI has developed a compilation of data from children's helplines entitled 'Connecting to Children'. This annual publication lists the contact information of our member helplines, analyses the types and reasons of contacts received, and identifies innovative strategies used by the child helplines in reaching out to children and young people and in fundraising. CHI is actively working towards developing a data package for its members in order to ensure common documentation parameters for child helplines. Developing an International Database One of CHIs most important activities is the collection and analysis of data. This data is CHIs most valuable resource. Without it, CHI would travel without a road-map, as this data reflects the needs of children and, in turn, the needs of child helplines throughout the world. Obviously, different child helplines collect data in different ways, and this can sometimes obscure data. CHI continues to work hard towards establishing standardised data collection amongst members, while respecting individual helpline needs. Connecting to Children is CHI’s annual publication, which is a compilation of data collected from child helplines across Africa, the Americas, Asia, Europe and the Middle East. This publication provides information about the child helpline, profiles of the caller and, most importantly, the reasons why children call the helpline. CHI first published Connecting to Children in September 2003, and publishes it on an annual basis. The importance of this document cannot be stressed enough. Connecting to Children provides a comprehensive set of international data that voices the concerns of children in need of care and protection, thereby allowing the CHI global network to influence policy makers to work towards ensuring that the rights of the child are appropriately met. Taskforces CHI works closely with its members. Through its three taskforces- Advocacy, Data and Principles, Standards and Practices (PSP) - CHI maintains ongoing communication with the global regions. Each taskforce meets twice a year and steers the work of CHI through the elaboration of Terms of Reference, which are approved by the Board.The Data and PSP Taskforces have been in existence since CHI’s founding in 2003. The Advocacy Taskforce convened for the first time in 2007. Data Taskforce CHI has developed a database to record contacts received globally by its child helpline members and to work towards common documentation parameters for helplines. Chair - Peter Irgens - Sweden Africa: Bolaji Owasanoye - Nigeria Asia Pacific: Armaity Desai - India Americas: Monty Montgomery - Canada Europe: Ilse Carlier - Belgium Middle East & North Africa (MENA) - to be elected at the International Consultation in November 2008 Advocacy Taskforce CHI advocates at national, regional and international levels on issues emerging on the basis of children's calls and their problems. Chair - Grant Taylor - New Zealand Africa: Joan van Niekerk - South Africa Americas: German Guajardo and Barbara Prado - Peru Asia Pacific: to be elected at the International Consultation in November 2008 Europe: Raffaella Accroglianò - Italy Europe: Maggie Lazardis – Greece Europe: Margie Roe - Ireland Middle East & North Africa (MENA): Ohaila Shomar - Palestine Principles, Standards and Practices Taskforce To ensure that CHI member child helplines around the globe offer quality services and child protection, CHI is developing guidelines for principles, practices and standards. Developing Principles, Standards and Practices CHI recognises that child helplines across the world have different operational models and work in different economic conditions. Some child helplines have a more direct intervention model, while others may be counselling or referral based. Some are independent organisations whilst others are part of larger organisations, some may have a more volunteer-based staffing structure as compared to others that have more professionals. Still, CHI members feel that all child helplines must meet certain criteria in order to ensure that each child has access to a quality service. Therefore, CHI has developed a Principles, Standards and Practices checklist (PSP checklist), which initially had 2 objectives: to assist child helplines in assessing their strengths and weaknesses and to guide CHI in identifying regional needs. The next phase will be to implement standards and practices at child helplines around the world. As of 2007, completion of the checklist is mandatory for all members of CHI and serves as one step in the membership criteria that has been developed by network. Chair: Wilma Groen – the Netherlands Africa: Tara Miller - Zimbabwe Americas: Mary Moonan- Trinidad and Tobago Asia Pacific: Tina Palma - Philippines Europe: John Cameron - UK Middle East and North Africa (MENA): Zeina Abu Innab - Jordan
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