Giving a voice to children and young people
CHI Governance

Supervisory Board

CHI operates under the Dutch legal system as a registered foundation in the Netherlands. Within Dutch law there is an increasing emphasis on the personal liability of Board Members in both the private and non-profit sectors. This development has prompted many organisations to make a distinct division between advisory, supervisory and management functions within their organisational structure.

In late 2007, the then Daily Board and General Board of Child Helpline International unanimously decided that CHI should also reflect these changes in its governing structure. Following an evaluation, carried out by the General Board, the Articles of Association of Child Helpline International were revised and ratified by the General Assembly at the International Consultation in Amman, Jordan, in November 2008.

The current governance of CHI, as ratified by the General Assembly  of Child Helplines in 2008, consists of the following institutions:

  1. General Assembly of (National) Child Helplines (138 full  member child helplines as per September 2014)
  2. Supervisory Board with five Regional Representatives and  three Supervisory Committee members
  3. Management Board (Managing CHI Secretariat)
  4. CHI Secretariat

Supervisory Committee Members

 Jaap Doek Chair of The Supervisory Board - Jaap E. Doek

Since July 2004, Jaap E. Doek is emeritus professor of Law (Family and Juvenile Law) at the VU University (Vrije Universiteit) in Amsterdam. He is the chairperson of 'Aflatoun Child Savings International', an International NGO promoting social and financial education for children. Moreover, he is a member of the Advisory Committee of the Innocenti Research Centre' of UNICEF (since 2006) in Florence, member of the International Board of Trustees of the African Child Policy Forum' since 2004 (Ethiopia), member of the expert committee for the selection of candidates for the Annual Children's Peace Prize since 2006 (initiative of KidsRights, The Netherlands), member of the Advisory Board of Plan The Netherlands (2008), member of the Jury for the Human Rights Defenders Tulip an international Prize established by the Minister of Foreign Affairs of the Netherlands (2008), and member of the Global Agenda Council on the Welfare of Children established by the World Economic Forum (2008). Furthermore, Prof. Doek has been, and still is, active as an advisor/consultant for, among others, the Special Representative on Children and Armed Conflict, the Regional Office of UNICEF for East and Southern Africa, a number of UNICEF country offices (Armenia, Azerbaijan, Kazakhstan, Nepal and Suriname) and some governments of States Parties to the Convention on the Rights of the Child. 


Secretary of The Supervisory Board - Dr Najat Maalla M'jid

Dr Najat Maalla M'jid (Morocco) served as UN Special Rapporteur on the Sale of Children, Child Prostitution and Child Pornography between May 2008 and June 2014. As Chair of the high-level task force to end child sexual exploitation in travel and tourism, she provided strong support to the Global study sexual exploitation in travel and tourism: OFFENDERS ON THE MOVE, now being launched.  Dr Najat is a medical doctor in paediatrics and has been engaged for the past three decades in the protection of vulnerable children. 

Dr Najat Maalla M'jid works also as Expert-Consultant in the development and monitoring of national policies on the protection of the child in her native country of Morocco, as well as in Africa, Latin America, Europe, Asia and MENA countries. She is the author of several reports and articles on child rights protection. Dr Najat is a member of the Moroccan National Council on Human Rights, and the founder and an active member of the non-governmental organisation BAYTI, the pioneer programme addressing the situation of children living and working in the streets in Morocco.  She has notably been involved in the training of social workers, law enforcement agencies in many countries, and in the drafting of studies on child victims of sexual violence, abuse and exploitation, children living in the street, institutionalised/ detained children, unaccompanied migrant children, children workers, children deprived of parental care, etc.

Dr Najat is also a member of several regional and international child rights organisations, platforms and networks. She is currently the Chair of International Bureau of Children's rights (Montréal-Canada).  In addition, Dr Najat has won several national and international awards for her strong commitment to protecting the rights of the child. 

Jeroo Billimoria









Founder - Jeroo Billiomoria

Jeroo Billimoria is in the Advisory Council of CHI. She is the founder of Child Helpline International. Jeroo is considered to be among the world's leading social entrepreneurs and is now working on her ninth entrepreneurial venture. Jeroo grew up in Mumbai, India. Drawn to children, she studied social work and in 1991 founded Meljol, an organisation that provides opportunities for children to make friends across classes and castes and become leaders in their communities.

After spending much time with children living on the streets of India, Jeroo started working towards setting up a service which would provide a 24 hour hotline for children to call anytime. Finally, in 1996 Childline India was created. After an initial meeting in Pune, India 2001, in 2003, Childline India, led by Jeroo agreed to take on the strategic planning and consensus-building amongst child helplines around the world. This led to the2003 International Consultation, held in Amsterdam, the Netherlands and attended by representatives from 49 child helplines from around the globe. It was here that Child Helpline International (CHI) was officially launched.

Jeroo is a Skoll awardee, and an Ashoka and  Schwab Fellow. She currently works as Founder and Managing Director of Child and Youth Finance International, a movement working to ensure financial inclusion and ChildFinance Education for 100 million children and youth in 100 countries by 2015. Her other organization, Aflatoun, provides social and financial education to over 1 million children in 83 countries has been recognized among the world's top 50 NGOs.                                           

The Supervisory Board also consists of five Regional Representatives nominated by the members.

Regional Representatives (2016 - 2018)

 Stella Africa - Stella Motsi

Stella Motsi is the Regional Representative for Africa.

Stella Motsi is an accomplished and versatile professional with over 12 years of experience in Child Protection - Case Management in both the United Kingdom and Zimbabwe. In addition to being the Africa Regional Representative, she currently serves as the Director of Childline Zimbabwe. She leads a team of highly qualified and motivated professionals and volunteers. Her responsibilities include the efficient functioning of the 116 Free Phone Helpline which operates 24-hours, every day of the year. She also oversees the implementation of Childline Zimbabwe's projects in the 10 Provinces of the country as well as managing donor relations, fund and resource mobilization. Stella possesses a Masters Degree in Developmental Studies from NUST University (Zimbabwe) and a BA in Social Work from the University of Kent (UK). Stella has received the Registered Manager Award and currently sits on the Ministry of Sport and Recreation- Zimbabwe National Boxing Board. 


Americas and Caribbean - Nestor Rivoira

Nestor Rivoira is the regional representative for Americas and Caribbean.

In 1992 Nestor began to work with the theme of childhood and adolescence in the province of Buenos Aires, Argentina. In 2003, he created a Professional Technical Team for the prevention of institutionalisation of children and adolescents/ This team was created to implement the Convention on the Rights of the Child.
In 2009, he became the Coordinator of Line 102. Early 2010 he promoted the inclusion of Line 102 of the Province of Buenos Aires to the Federal Network of Child Support Lines in Argentina. In 2012, he joined Child Helpline International as a full member.
His commitment to the promotion and protection of the rights of children and adolescents has provincial scope, national and international inclusion, and allows him to implement public policy actions in accordance to the obligations of National State, the norms of the province of Buenos Aires and the regulations of the UN Committee on the Rights of the Child. 

 Zia Asia Pacific - Zia A. Awan

Zia A. Awan is the Regional Representative for Asia-Pacific Region.

Zia A. Awan is a dedicated freedom and human rights activist. He is a driving force in the realisation of human rights in Pakistan starting many initiatives for women, children and youth rights. His personal impact on human rights in Pakistan is immense as he has been part of several legislations and landmark legal decisions. He received, among others, the international award from 'Young and Outstanding Person of the world' in 1994 in Kobe, Japan. Zia developed a network of like-minded organisations lobbying for policy reforms. Currently he is working with the government for the implementation of juvenile justice ordinance, International Convention on the Rights of the Child (CRC) and the Convention on the Elimination of Discrimination against women (CEDAW). He is also the president of the Lawyers for Human Rights and Legal Aid (LHRLA), and Madadgaar, the first child helpine center which is a joint venture between LHRLA and UNICEF. LHRLA provides legal and counseling services to women in prison. A few of the projects of Zia include supporting refugees, betterment of migrant community, providing support to working women, trafficking, and missing and exploited children.


Europe - Rasmus Kjeldahl

Rasmus Kjeldahl is the Regional Representative for Europe. 

Rasmus Kjeldahl is the Executive director at Children's Welfare, Denmark, and has been so for the last four years. Rasmus has been responsible for a large reinvention and growth of the organization, making it possible to helping ever more children. Last year, Children's Welfare child helpline received around 100,000 calls and had close to 60,000 contacts with children. Children's Welfare ambition is to stop child neglect - especially to stop child abuse, bullying, child neglect in divorces and in families will illness. The organization has 80+ employees and more than 450 volunteers.  Furthermore, Rasmus is a former deputy regional representative for Europe and member of the Advocacy taskforce at Child Helpline International. Rasmus was previously the Executive Director of the Danish Consumer Council (2002-2013) and member of the private office of the Danish Commissioner to The European Commission (1997-2000).   


Middle East and North Africa- Ola Al Omari

Ola Al Omari is the Regional Representative for the Middle East and North Africa.

Ola began to work with Jordan River foundation (JRF) in 2006. She joined a team to establish the first  Child Helpline in Jordan. The team launched the helpline in 2007 with the capacity of only four specialists and two call stations. As part of the team, Ola worked on a professional  procedure of the Helpline, its policy and helpline manuals .

In 2009 Ola became the supervisor of volunteer specialists  who work voluntarily in the helpline. In 2010 she was promoted to be the Child Helpline supervisor supervising  three volunteer supervisors and around 50 volunteers. Additionally, she managed a project funded by the EU to support and expand the helpline activities .

Ola's achievements and  commitments  in Child Helpline International's Principles Practices and Standards task force for the MENA region where she served for a period of 2 years played a crucial role in her election as a MENA regional representative by the members from the MENA region.

Ola serves as a member in a number of local technical committees in Jordan that focus on researching and regulating chid rights, domestic violence, gender based abuse, and Juvenile justice. 

There is one body responsible for the management function within CHI: the Management Board. This consists of the Executive Director and the Heads of Departments. The Supervisory Board does not have any day-to-day management responsibilities. Its duties are to assist the Management Board by providing it with expert guidance and support.

More about CHI's team
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